Refund policy

Return & Refund Policy

Order Cancellations

If you wish to cancel your order, please contact us at info@abbisu.com within 24 hours of placing your order. To help us process your request quickly, please include your order number in your email.

Please note that after the initial 24-hour period, we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched, it can no longer be cancelled.

If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must be:

  • Unused

  • In their original condition

  • Returned with all original packaging, tags, accessories, and included documentation

Our customer support team is available to guide you through every step of the return process.

Restocking Fee: We do not charge any restocking fees.

Return Policy Summary

Policy Details Information
Return Window 30 days from the date of delivery
Item Condition Must be unused and in original condition
Packaging Requirements Original packaging, tags, accessories, and documentation included
Return Support Full assistance provided by our customer service team
Restocking Fee None

Return Shipping Costs

Defective, Damaged, or Incorrect Items

There is no return shipping cost to the customer if the item:

  • Was delivered incorrectly

  • Arrived damaged during transit

  • Is defective or faulty

Change of Mind Returns

Customers are responsible for the actual return shipping costs when:

  • The wrong item was ordered

  • The item does not fit

  • The item is no longer wanted

Please note that original shipping charges are non-refundable.

How to Return an Item

1. Contact Us

Email info@abbisu.com with your order number and reason for the return request.

2. Package Your Item

Securely repack the item in its original packaging and include all accessories, tags, and documentation.

3. Return the Item

Follow the return instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that communication.

Refund Process

Inspection

Once your returned item is received, it will be inspected to confirm it meets our return eligibility requirements.

Refund Processing

After approval, your refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to be initiated. Processing times may vary depending on your bank or payment provider.

Exchanges

We are happy to offer exchanges. If you would like to exchange an item for a different size, colour, or alternative product, please contact us at info@abbisu.com, and our team will assist you with a quick and straightforward exchange process.

Orders Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us at info@abbisu.com and provide your order number.

We will investigate the matter with the shipping carrier. If the package is confirmed as lost, we will either:

  • Issue a full refund to your original payment method, or

  • Send a replacement at no additional cost

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return.

Any non-returnable items will be clearly identified on the relevant product page before purchase.

Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Any changes will be posted on this page and reflected by an updated "Last Updated" date. We encourage customers to review this policy periodically.

Your continued use of our website following any policy updates constitutes acceptance of those changes.

Need Help?

For additional information, please visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 55 Rectory Road, Grays RM17 5AW

Store Email: info@abbisu.com

Store Phone: +44 (0)7432735770

Customer Service Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Response Time

We aim to respond to all enquiries within 1–2 business days.