Shipping policy

At Abbisú, we're committed to delivering your order safely and efficiently. Please read our shipping policy below for information about where we ship, delivery times, and what to expect after placing your order.

Shipping Locations

We currently ship exclusively to customers in:

• United Kingdom
• United States

Unfortunately, we are unable to ship to other countries at this time.

Delivery Times

UK time BST

Orders placed after the cut-off time will be processed on the next business day.

Order Processing Time
1–2 business days (Monday–Friday)

Once your order has been processed, it will be dispatched using one of our trusted delivery partners.

Estimated Transit Time

• United Kingdom: 5–8 business days
• United States: 6–10 business days

Estimated Total Delivery Time

• United Kingdom: 6–10 business days
• United States: 7–12 business days

Please note that delivery times are estimates only and may occasionally vary due to customs processing, courier delays, weather conditions, or other circumstances outside our control.

Shipping Costs

Free Standard Shipping

We offer FREE standard shipping on all orders delivered within the United Kingdom and United States. There is no minimum order value required.

Delivery Partners

To ensure your order arrives safely, we work with trusted courier services, which may include:

• Royal Mail
• Evri
• DPD
• UPS
• FedEx
• USPS

The carrier used will depend on your delivery location and the most suitable shipping service available.

Delivery Issues

If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately. We are here to assist you and help ensure your order arrives safely.

Tracking Your Order

Once your order has shipped, you will receive an email confirmation containing your tracking number.
You can monitor your shipment on our Order Tracking Page:

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Visit our FAQs page or contact our customer support team for assistance.

Contact Information

Response Time:
We aim to reply within 1–2 business days.

Store Address: 55 Rectory Road, Grays RM17 5AW

Store Email: info@abbisu.com

Store Phone: +44 (0)7432735770

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.